1. Order Cancellation by Customer
Before Shipment
- Orders can be cancelled free of charge if the cancellation request is made before the order is shipped.
- To cancel, contact us immediately at [innovistadigitechpvtltd@gmail.com] with your order details.
After Shipment
- Once an order has been shipped, it cannot be cancelled directly.
- However, you may refuse delivery or request a return after receiving the product (refer to our Return Policy).
2. Order Cancellation by Innovista.shop
Innovista.shop reserves the right to cancel orders under the following circumstances:
- Product is out of stock or unavailable
- Issues with payment authorization
- Suspected fraudulent or unauthorized transaction
- Incorrect pricing or product information due to technical errors
In such cases, customers will be notified promptly and full refunds will be issued.
3. Refunds for Cancelled Orders
- If your cancellation is successful, the refund will be processed within 5–10 business days.
- Refunds will be credited to the original payment method.
- Processing time may vary depending on your bank or payment provider.
4. How to Request a Cancellation
Please include the following details when requesting a cancellation:
- Order ID
- Full Name
- Email Address
- Reason for Cancellation (optional)